Privacy and Cookie Policy

Effective Date: October 24, 2025

This Privacy Policy explains how “Sari Escrow,” (“we,” “us,” “our”) collects, uses, shares, and protects your personal information when you access our services. The term “Services” refers to Sari Escrow’s escrow coordination platform for buying and selling goods and services, available through www.sariescrow.com, our mobile application, and any other online platforms we may use.

By using our website, mobile app, or any related services, you agree to the practices described in this Policy and our Terms and Conditions. You may also be asked to give explicit consent for certain features, such as newsletter subscriptions.

We are committed to earning your trust by applying the following principles:

  1. We do not sell or lease your personal information to third parties.
  2. We do not share your personal information with users or third parties without your clear consent.
  3. We protect every piece of personal information you provide using industry-standard security measures.

1. Information We Collect

We may collect both Personal Information and Non-Personal Information.

Personal Information (PI)

This includes data that identifies you directly, such as:

  • Name and surname
  • Nationality
  • Gender
  • Age
  • Home or business address
  • Email address
  • Mobile number
  • Sensitive personal data (e.g., financial details, bank or card information)

When you create an account or use certain features, we may request this information.

Sensitive Personal Data

This includes information such as racial or ethnic background, trade union membership, and financial data (such as credit card or bank information). We apply strict security standards to protect this data.

Non-Personal Information

This includes anonymous or aggregated data such as:

  • Browser type
  • Device type
  • Time and date of access
  • Referring URLs
  • Usage statistics
  • General demographic information

We may also use mobile device IDs or advertising IDs to track app usage and improve your experience.

2. How We Use Your Information

We use your personal information to:

  • Provide, operate, and maintain our Services
  • Verify your email and send important account notifications
  • Improve user experience and customer support
  • Develop and enhance our products and services
  • Respond to inquiries and comments
  • Send service-related updates, promotions, or announcements
  • Investigate and prevent fraudulent activities
  • Analyze usage trends and platform performance

If you decline to provide certain information, some features of our Services may be limited.

3. Information from Payment Processors

We use trusted third-party payment partners to process payments or subscriptions. They may request sensitive information needed to complete transactions. Each payment processor follows its own privacy and security policies. We select providers carefully and encourage users to practice safe online payment habits.

4. Information from Mobile Devices

When you use our Services on a mobile device, we may collect:

  • Device ID
  • Advertising ID
  • Device specifications
  • Performance metrics

This helps us personalize your experience and measure the effectiveness of ads.

We may disclose your personal information if:

  • Required by law or legal processes
  • Requested by government or law enforcement
  • Necessary to enforce our Terms and Conditions
  • Needed to protect our rights, users, or third parties
  • Required to prevent potential legal liability

6. Your Rights Under GDPR

If you are located in the EU, the General Data Protection Regulation (GDPR) provides you with enhanced rights. Sari Escrow acts as both a data controller and a data processor.

Your rights include:

  • Right to access your personal information
  • Right to correct inaccurate information
  • Right to delete your information (“right to be forgotten”)
  • Right to know where and how your data is stored
  • Right to restrict or object to processing
  • Right to request copies of your data

To exercise any of these rights, contact us at info@sariescrow.com.
Your request must include your name, address, email, identity verification documents, and a clear description of your request. We will review and respond within 30 days.

If deletion is technically not possible due to secure system constraints, we will ensure the data is permanently inaccessible.

7. Communication Preferences

We may collect email addresses from users who contact us or register on our platform. We may send:

  • Important service announcements (not optional)
  • Account-related messages
  • Promotional or marketing updates (you may opt out anytime)

8. Cookies, Beacons & Tracking Technologies

We use:

  • Cookies – small files stored on your device to manage sessions
  • Web beacons – tiny files on our pages used for analytics
  • Log files – to record IP address, browser type, visit times, etc.

You can disable cookies through your browser settings. To learn more, visit www.allaboutcookies.com.

Note: Device IDs cannot be deleted, but Advertising IDs can be reset from your device settings.

We may use third-party advertising partners to show ads based on your browsing history. These ads are anonymous and cannot identify you. You can opt out of targeted advertising through:

9. Children’s Privacy

You must be 18 years or older to use our Services.
We do not knowingly collect data from children under 13 years old. If such information is discovered, it will be deleted.

10. International Data Transfers

Sari Escrow is headquartered in Kenya. Your information may be accessed or processed by our partners or affiliates in Kenya and other regions. All parties follow this Privacy Policy and relevant legal requirements.

11. Updates to This Privacy Policy

We may update this Policy occasionally. Significant changes will be communicated through:

  • Email notices sent to your registered email, or
  • Prominent updates posted on our website

Continued use of our Services after updates represents your acceptance of the revised Policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to withdraw consent for the use of your personal information, contact us at:

📧 info@sariescrow.com
📞 +254 723 724 724

The last effective update of this Policy was on Oct 24,2025.